Shipping Policy

Last updated: August 12, 2026

Thank you for shopping with ClaimOutStore. We are committed to processing and delivering your orders safely and efficiently.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Destinations

ClaimOutStore is available for worldwide shipping. We ship to customers around the world, subject to courier availability and applicable shipping restrictions.

International shipping availability, delivery times, and shipping costs may vary depending on the destination, package size, weight, and shipping method selected at checkout.

Some products may be subject to destination-specific shipping restrictions or regulations.

3. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected.

• Malaysia: Approximately 2–7 business days
• International: Approximately 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated based on the destination, package weight, dimensions, and shipping method selected at checkout.

Any applicable shipping fees will be displayed before you complete your purchase.

5. Tracking Your Order

When tracking information is available, we will provide it to you by email.

You can use the tracking number provided to check the status of your shipment directly with the relevant courier.

Please allow some time for tracking information to become available after your order has been shipped.

6. Customs, Duties & Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated by ClaimOutStore.

ClaimOutStore is not responsible for delays caused by customs clearance.

7. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible at claimoutstore@gmail.com and provide:

• Your order number
• Photos of the package and damaged product
• A description of the damage

If your package appears to be lost or has not arrived within the expected delivery period, please contact us so we can assist you in checking the shipment status with the courier.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

9. Delivery Delays

ClaimOutStore is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs clearance, severe weather, public holidays, strikes, or other unforeseen circumstances.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us:

ClaimOutStore
📧 Email: claimoutstore@gmail.com
📞 Phone: +60 18-940 0914

We will be happy to assist you with your shipping-related questions.